When you run a customer-facing business, every second matters. Missed calls mean lost opportunities, and unhappy customers mean a damaged reputation. These risks are not worth taking, and outsourcing your customer support processes is an excellent way to avoid them.
Bizik highlights the top five benefits of telephone answering services for businesses below.
- Professional and reliable customer service
Your customers expect professional and reliable service every time they contact your business. However, this takes time to establish, and even the largest businesses can struggle to maintain high standards in the long term.
However, this isn’t an issue when you partner with a telephone answering service. As long as you’re with them, your virtual PA team will always be there to give your customers the positive, professional, and reliable experience they expect.
That’s because that’s exactly what they are trained to do. As long as you choose the right service provider, you can rest assured that you have a team of highly trained and dependable PAs to look after your customers.
- Reduce employee costs
A telephone answering service is more cost-effective than internal hiring. When recruiting in-house staff, there are salaries, overheads, training, and numerous other expenses to consider, all of which amount to thousands of pounds per new employee.
However, by outsourcing your customer support processes to a telephone answering service, you can free up critical capital, budget more easily, and invest those extra funds into expanding the business.
Most providers charge per minute or per second as opposed to a fixed fee. So, rather than paying for permanent staff you might not need, you simply pay for what you use with a telephone answering service.
- Capture important leads
Unanswered calls are detrimental to a business. Every call you miss, take too long to answer, or allow to go to voicemail is a missed opportunity. This will never be an issue with a telephone answering service behind you.
First, you’ll always have a professional PA to promptly answer every incoming call. Even after hours, a good telephone answering service will have a solution to capture every lead around the clock.
Second, despite its name, a telephone answering service can do much more than answer incoming calls. Generally, they can also schedule appointments, take messages, answer FAQs, and provide support via managed live chat.
These add-on services are instrumental in customer engagement and lead nurturing, ultimately, help your business drive growth.
- Frontline defence against distracting calls
While answering every call in good time is vital, there’s no guarantee that every call will be valuable or even safe.
Did you know that the UK has the highest fraud call rate in Europe? Some of the scam calls that your business could be vulnerable to include investment, impersonation, and robocall scams.
But without a PA or receptionist, it’s incredibly difficult to spot these distracting calls that could waste your team’s time and hurt your business. That’s why a telephone answering service can be an invaluable asset.
You’ll always have a dedicated professional to vet all your incoming communication. Your PA will discover who is calling and why, detect those unwanted calls, and act as your frontline defence. That way, you’ll only receive the calls that matter.
- Transparent reporting and call records
Outsourcing any part of your business can make you feel like you’re not in control. But with transparent, on-the-go reporting, telephone answering services keep you well-informed and up-to-date on incoming calls and messages so you never miss a thing.
You should be able to choose how you prefer to be kept informed. At Bizik, for example, our virtual PAs can deliver prompt updates via email, SMS, voicemail, or Microsoft Teams—whatever works best for you and your team.
We’ll also give you access to an online portal, where you can view the latest log of your last 100 messages.
Ready to give telephone answering a go?
A telephone answering service is a one-stop shop for high-quality customer support, lead capturing, and frontline defence from unproductive calls. On top of that, it’s a cost-cutting alternative to hiring internal staff and keeps you in control despite being an outsourced function.
Ready to try telephone answering? Give Bizik a go completely free for 7 days. With a range of call answering solutions, managed live chat support, and flexible options, there’s a Bizik package for everyone, no matter your business size or industry.
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