Firstly, the Council has decided that it is going to stop regularly reviewing street lighting in the Borough for failure.
From December 15th it will rely on members of the public reporting specific lights which have failed. Secondly, the way this decision has been taken within the Council and why it has been taken are both complete mysteries.
The service standards announced for the Council’s new private street lighting providers will be :
- Repair of routine lighting faults (not including mains failures) – 5 working days
- Repair of routine lighting faults (including mains failures) – 28 calendar days
- Attendance to emergency faults both in normal hours and out of hours – 2 hours
Residents wishing to report street lighting faults can
(a) use Sefton Council’s online reporting tool on the Council’s Website https://www.sefton.gov.uk/4656
(b) Email the Street Lighting Team: streetlighting.enquiries@sefton.gov.uk
(c) contact the Call Centre by phone Tel: 0345 140 0845
(d) write to the Council
“Just like the old service, if the new service does not deliver as promised after you report a fault,” says Councillor Dawson, “I urge residents to email their ward councillors.”
Repair of routine lighting faults (not including mains failures) – 5 working days
Repair of routine lighting faults (including mains failures) – 28 calendar days
Attendance to emergency faults both in normal hours and out of hours – 2 hours
OTS News on Social Media