Essential features of business phone systems in 2023

An effective business phone system quickly helps create a streamlined, more simplified level of connectivity between businesses and consumers.

Reliable external and internal comms are the backbone of any successful business. Businesses need to maintain a great level of communication as they continue to grow if they hope to survive. Also, you can prefer SIP Trunk Providers that help your business to reduce business costs, increase resiliency.

But with growth comes demand. The more people who require your products and services, the more efficient you need to be in meeting their questions and needs. Many people use smartphones for business purposes and are unaware that if they don’t maintain their phones properly, it will become an issue. For phone maintenance, phone repair matamata is efficiently helpful for people these days.

Luckily, even small business phone systems are managing the workload thanks to advancements in technology and impressive new features.

Here are just a few of the features that are helping business phone systems stay strong as we head further into 2023.

VoIP functionality

We live in a digital world and business phone systems everywhere are following suit.

While many phone systems are still running from a traditional analogue signal, VoIP-based systems are helping move the business telephone system into the 21st century.

It stands for ‘Voice Over Internet Protocol.’ In short, it’s a tool that converts phone calls into digital signals, so they can be used over the internet.

There are several advantages to this. The most obvious is the ability to make phone calls from a PC, rather than having to use a company phone or mobile phone. A great way to boost productivity if you make or receive a lot of calls.

Another advantage of VoIP is that users can make calls to traditional analogue phones without the receiving phone needing a digital signal of any kind. The adapter and internet connection take care of the conversion.

If accessibility, portability and scalability are the name of the game, your business phone systems should be using VoIP.

Accessibility across devices

If there’s one technology trait in demand more than any other right now, it’s versatility.

In an ever-connected world, it’s become increasingly important – and increasingly possible – to stay connected at all times.

The COVID-19 pandemic didn’t create the need for connectivity across multiple locations and devices. But it certainly pushed remote working to the forefront when employees everywhere were forced to work from home.

The ability to receive and make calls on a mobile phone and transfer them quickly to a business phone and vice versa – also known as ‘Twinning’ –  isn’t as much of a nifty extra as it is a necessity today.

Whether they’re working in an office, from home, or anywhere with a usable signal, this feature will keep a business’ customers connected with those who can help them across multiple phones and devices, wherever they are.

Collective messaging

With so many different ways to make and receive communications, it’s no surprise people can get flustered when trying to keep up with their messages.

Once upon a time, a simple phone call was the way to go. Before that, the letter.

Today, options like E-mail, Text, WhatsApp, Messenger and countless others have led to an information explosion that would make even the most effective communicator scream.

But collective messaging applications have helped lift some of the strain felt by business phone systems. As the name suggests, they help collect communications – usually voicemails, emails, texts and similar messaging – into one simple, easy-to-follow inbox.

Not only does this make people’s lives a lot easier, but it also helps prevent important messages and communications from falling through the cracks when juggling platforms.

Cloud call recording

We all make a lot of important phone calls. And there’s often someone frantically trying to take notes with a thousand voices talking over each other.

That’s why information is never collected accurately in these situations. But cloud call recording is a brilliant solution.

This feature allows calls connected over a VoIP system to be recorded and stored in the cloud, so you can refer back to them later.

The tech is often used for the benefit of new employees. We’ve all heard the classic line, “This call will be recorded for training and quality purposes.”

But if you have a lot of high-value calls with essential information being shared, recording these calls and saving them to the cloud is perfect for future reference.

Just double-check how long these recordings are saved on the system you’re using. Some systems delete them after a certain time.

HD Voice

This one’s a little simple, but it’s a welcome improvement.

In business, appearance is everything. And when the only way you can ‘appear’ to your customers is over the phone, it helps if you sound as crystal clear as possible.

That’s what HD Voice provides, delivering twice the sound quality as traditional calls.

But HD Voice has proven to be much more than a cosmetic tool. Businesses and customers save money and time by not having to repeat things due to poor phone signals.

Plus, if you ever need to transcribe a call, HD Voice makes your life a lot easier. Transcription applications will be able to scan through an HD Voice call with ease, thanks to the quality of the audio.

Explore business phone systems with Elite Group

Elite Group provides low-cost, all-in-one business telephone system solutions. If you’re looking to improve your business phone system or install one for the first time, check out Elite Group. They’ll help find the right phone system for you.